Refund & Cancellation Policy

We plan every job around your date: we turn other clients away, schedule crew and prepare equipment. This policy explains, plainly, what happens to your money if plans change.

Events (weddings, introductions, corporate and conferences)

• You cancel 60 days or more before the event: the booking fee is kept. Anything you paid beyond the booking fee is refunded.
• You cancel within 60 days of the event: all money paid is kept, because the date can no longer be offered to another client.
• You would rather move the date: you may move the event to a new date within 6 months of the original, if our team is available. All money paid moves with the booking.

Studio sessions

• Cancelled more than 48 hours before: your session fee may be moved to a new date within 3 months, subject to availability.
• Cancelled within 48 hours: the session fee is forfeited.
• Arriving more than 30 minutes late without notice is treated as a cancellation within 48 hours.

If we have to cancel

If Charis Creations cannot provide your service for reasons beyond our control, we will arrange a suitable alternative of similar style and quality, or refund the money you paid in full. You choose.

If you are not happy with our work

Tell us. We acknowledge every concern within 24 hours and agree a plan with you within 72 hours. Depending on what happened, that can be a free re-edit, extra edited photos, or a partial credit or refund. We would always rather fix it than argue about it.

Revision requests must be made within 14 days of delivery. After that, the unedited footage has been cleared and a re-edit may no longer be possible.

How refunds are paid

• Refunds are paid to the same method you paid with (bank account, Mobile Money or card) within 14 working days of being agreed.
• The payment provider's processing fee on an online payment is not refundable.
• Every refund or credit is confirmed to you in writing.